Shipping, Return & Exchange

Hey! 👋 Before we get into returns and exchanges, here are a few things we’d like you to know.

When will my order be dispatched?  

We generally take 2–3 working days to dispatch your order, as many of our products are made to order. Once dispatched, you’ll receive the tracking details.  

Should I record an unboxing video?

Yes, please! 📦  We strongly recommend recording a quick, continuous video while unboxing your package. It helps us quickly understand what happened if your order arrives damaged, incorrect, or incomplete and you need a replacement, exchange, or other assistance.  Please keep the video until you’re completely happy with your order.  

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 Can I return or exchange my order if I changed my mind?  

Yes, in most cases. No worries if you changed your mind, picked the wrong colour or variant, or simply want something different.  Just make sure:  

  • The product is unused and in its original condition.
  • It is returned in its original packaging.
  • You contact us to request a return or exchange. 
  • You’ll need to arrange and pay for the return shipping.  

Once we receive the product, we’ll check its condition and quality. Your refund or exchange will be processed after the product has been received and successfully inspected.  

What if I receive a damaged product? 

 We’ve got you. ❤️  If your product arrives damaged, please contact us within 48 hours of delivery and send us: 

  • Your order number 
  • Your unboxing video  

If only a particular part is damaged, we may simply replace that part so you don’t have to send the entire product back.

What if something is missing from my order?  

No problem.  Please message us within 48 hours of delivery with:  *

  • Your order number 
  • Your unboxing video 

Details of the missing part  We’ll check the issue and arrange to send the missing part if applicable.  

What if I receive the wrong product, colour, or variant?  

Just let us know within 48 hours of delivery and send us unboxing video of what you received along with your order number.  We’ll check the issue and arrange the correct product or part for you.

What if I have a question or I’m not sure what to do?  

That’s completely okay!   Just drop us a message with your order number and a quick description of the issue, and we’ll take it from there.  We’re here to make sure you have a smooth experience with your Sora Design order.

Contact Us

Just click the WhatsApp icon in the bottom-right corner and send us a message — we’ll be happy to help.  

You can also email us at kidesignstudio002@gmail.com if that’s more convenient for you.